Terms of Use for Service

Pangea DW Ltd. H.P. 516140647 (the "Company") seeks to define for customers of the Lab2Door service – the unique service for conducting Covid-19 tests at the customer's home or business – (the "Service")the terms and conditions that will apply with regards to the ordering and provision of the service.

Browsing the Company's website and ordering the Service as detailed below are subject to these Terms of Use, including the Privacy Policy which is an integral part thereof ("Terms of Use"). Please read them carefully before browsing the site or ordering the service. They constitute a binding agreement between you and the Company.

By browsing the site, signing an order form, ordering the service on the Lab2Door website ("The Site" or the "Service Site"), or ordering the service through the Company's call center ("Call Center") you are stating that you have read and understood, and agree to be bound by, these Terms of Use. If you do not agree to these terms, you are not permitted to use this Site.

  1. The Company provides a testing service for the detection of covid-19 ("Coronavirus"), which tests are conducted at the customer's home and/or business, as the case may be ("Customer"), at the time chosen by the Customer. The tests are conducted by certified testers using the most advanced sampling kits and protective measures and authorized by the Ministry of Health. The Company works with a Ministry of Health approved laboratory to perform Coronavirus tests – Ilex Medical, and with the United Hatzalah organization.
  2. The Customer will choose the timeframe and location for the test via the Service Site or the Call Center. The timeframe requested by the Customer to perform the test will be chosen from the available timeframes displayed on the Site and/or offered to him by the Company ("Timeframe"). The Customer can change the Timeframe by contacting the Call Center, provided that the change is made no later than 14 days from the date of the order and at least two working days before the Timeframe.
  3. An order of the Service on the Site will be considered complete only after receiving a notice on the Site with an order number and confirmation of receipt of payment, and/or upon receipt of payment and confirmation of an order from the Call Center. The Timeframe will be reserved for the Customer only after completing the order as stated in this section. If during the process of submitting an order on the Site you receive an error message or notice of inability to complete the order and/or the confirmation notice is not received in accordance with what is stated in this section, the Customer must ensure the re-execution of the order or contact the Call Center.
  4. For the avoidance of any doubt it is clarified that all orders must be submitted to the Company in a correct manner, containing all the details required to order the requested Timeframe and service. If at the time of the order the Customer provided incorrect and/or incomplete details, this may impair the ability to provide the requested service. In the event that the Company or anyone acting on its behalf arrives at an incorrect address, according to incorrect details provided by the Customer, the Company will be entitled not to refund the payment for the test which was not performed, and to charge the Customer an additional fee for the need to come again to perform the test.
  5. It is the Customer's responsibility to be at home and/or at the business, at the address provided by him/her at the time of the order ("Customer's Address") throughout the Timeframe selected. In the event that the Customer ordered the service for additional family members and/or for a group of employees (in the business track), it is the Customer's responsibility to ensure the presence of all the testees at the Customer's Address during the entire Timeframe. In the event that a test was not performed due to the absence from the Customer's Address during the Timeframe of the Customer and/or a testee for whom a test was ordered by Customer, the payment for the test that was not performed will not be refunded.
  6. Schedule: The Company offers a standard testing service and a quick testing service. Receipt of results under the standing testing service is no more than 20 hours for the time of the test; receipt of results under the quick testing service is no more than 9 hours for the time of the test.
  7. Delivery of results: The results will be delivered to the Customer via an email address that the Customer will provide at the time of the order placement, using a password protected document to maintain maximum Customer privacy and/or in any other secure way that the Company approves and the Customer is informed of at the time of the order placement
  8. When the order includes additional or other testees from the Customer:

Order by parent for his/her spouse and children: When ordering the service, the Customer (the ordering parent) confirms that he/she is entitled to make the order for the additional family members and receive the results for them, and that all the Terms of Use set forth in this document will also apply and will also bind those additional family members, as the case may be, and that he/she has informed said family members of these Terms of Use.

Order in the business track: When placing an order, the Customer confirms and declares that he/she is authorized to act on behalf of the testees included in the order and that he/she has informed and received the consent of all said testees to the terms of the order and the Terms of Use, including the Privacy Policy, prior to placing the order on their behalf.

  1. The price of the Service is advertised on the Site and/or provided by the Company representative or by the Call Center. The Customer will be charged at the time of order placement on the Site and/or through the Call Center and/or other payment conditions which will be agreed upon with the business track customer in an approved service order.
  2. It is clarified that in case of an order for a number of testees at the same customer address, the reduced price for each additional testee onwards (and in the business track – the reduced price set for each test according to the size of the group) will apply only to testees for whom the Service was ordered in advance and who will be present at the customer's address during the Timeframe.
  3. An order may be cancelled within 14 days of order placement but no later than 2 working days before the Service is supposed to be provided (the Timeframe). Cancellations should be made in the same way that the order was made, i.e. through the Site or through the Call Center (*2672), as the case may be, or by e-mail to the service center: sales@lab2door.co.il. Cancellations according to these terms will entitle the customer to a full refund with the deduction of a cancellation fee in accordance with the Consumer Protection Law (1981). In addition, in the event that the Company needs to change the Timeframe and the customer does not agree to any of the alternative Timeframes offered, the customer will be entitled to a full refund.
  4. The placement of a Service order by a user under the age of 18 at the time of order placement will be done only with the approval of a parent and/or guardian. Entering credit card information of a parent and/or guardian will be considered consent to the purchase by such user.
  1. It is clarified that the Company works with the United Hatzalah organization to take the samples and transport the samples to the laboratory and does everything in its power to ensure that the testers arrive within the Timeframe and that the samples arrive at the laboratory as soon as possible in order to meet the timetable for receiving the test results. However, subject to the limitations of liability under applicable law, the Company cannot be responsible and will not be responsible to the Customer for any failure to comply with the timetable, including the loss of the samples, which originated in cases of force majeure and/or due to unforeseen circumstances, including road accidents, checkpoints/blockades on the roads, and/or in cases where the Company's subcontractor does not meet its obligations regarding transportation and the timetable for other reasons.
  2. It is clarified that the Company works with a Ministry of Health approved laboratory for the purpose of carrying out the tests. The Company does everything in its power to ensure that the laboratory performs the tests within the agreed upon timetable in order to meet the date of receipt of the test results by the Customer. However, subject to the limitations of liability under applicable law, the Company cannot be responsible and will not be responsible to the customer for any failure to comply with the timetable originating in cases of force majeure and/or due to unforeseen circumstances, including malfunctions in laboratory equipment and/or laboratory infrastructures, and/or in cases where the laboratory does not meet its obligations regarding the timetable for other reasons.
  3. The Company works with a Ministry of Health approved laboratory and uses certified testers and high standard testing kits approved by the Ministry of Health. However, it is possible, in exceptional cases only, that deviations in the test results will occur: a healthy testee may be found positive and a sick patient may be found negative. This can occur if the test was contaminated or if an abnormal malfunction occurred during sampling or transport. It is clarified that the Company will not be liable to the customer for any damage, loss or injury in the event such is caused to him/her due to such an incorrect result.
  1. The customer acknowledges and authorizes the Company and/or anyone acting on its behalf to make use of his/her contact details provided by him/her during order placement (through the Site, the Call Center and/or otherwise) in order to contact him/her by telephone and/or email and/or text messages and/or chat on the Site and/or via any other means of communication in accordance with the contact details provided, all for the purposes of coordinations involving the Service, updates with respect to the Service, completion of details that were not received and/or not provided correctly, and support in case the booking process is not completed. In addition, the Company will be entitled to use the customer's contact details in order to send the customer information regarding the Company's activities, including marketing information about related services and/or complementary services, benefits and promotions offered by the Company to its customers, etc. The Company will not transfer customer's contact details to third parties who are not connected to the Service or the Company.
  2. It is clarified that the sending of marketing information regarding the Company's Services as described above, will be made subject to the provisions of any applicable law in the matter, including the provisions of Article 30A of the Communications Law (Bezeq and Broadcasting) (5742-1982), including the customer's right to request that his/her name be removed from the Company's mailing list.
  3. The Company's Privacy Policy, which is an integral part of these Terms of Use, is published on the Service Website:  www.lab2door.co.il.

A customer who wishes to make use of the Service in preparation for travel abroad – the Company confirms that the results provided by it are produced by a Ministry of Health approved laboratory and that the results will be in English in the format currently accepted for coronavirus testing at the airport in Israel. However, the requirements of the authorities in this regard are subject to change, especially with the opening of the skies broadly for inbound and outbound flights. Therefore, the foregoing does not replace an independent examination by the customer with the airlines and/or cruise companies and/or travel agents and/or any other relevant entity, regarding the conditions and permits required to be produced by the customer as a condition for booking travel and/or for flights and/or cruise ships and/or entry to foreign countries and/or layovers and/or entry to Israel, etc.

Subject to the limitations of liability under applicable law, whatever the cause of the claim, the limit of the Company's liability for damages that the customer claims to have been caused to him by the use of the Service or in connection with it, will not exceed the total payments paid by the customer to the Company, and in any event the Company will not be liable for consequential, special or indirect damages, including loss of income, loss of travel, etc., which will be incurred for any reason.

Bylaws for Use of Site

  1. While browsing the Site, the customer and/or user of the Site (the "User") will be exposed to various information, services and content provided by the Company. The source of this information may be from the Company or a third party, including subcontractors, the Ministry of Health, etc. IN cases where the source of the information is a third party, the Company cannot guarantee the reliability or accuracy of the information, and therefore the User will have no claim and/or complaint regarding any damages which may arise out of reliance on or use of said information. It is hereby clarified that the User hereby exempts the Company and anyone acting on its behalf from any liability as stated above.
  2. The information presented on the Site is for informative, non-binding purposes, and does not constitute, in any way, medical or legal advice, professional opinion, recommendation of any treatment or action, or a substitute for consultation with the competent authorities. With regard to Users who wish to make use of the Service in preparation for travel abroad, nothing on the Site is meant to replace an independent examination by the customer with the airlines and/or cruise companies and/or travel agents and/or any other relevant entity, regarding the conditions and permits required to be produced by the customer as a condition for booking travel and/or for flights and/or cruise ships and/or entry to foreign countries and/or layovers and/or entry to Israel, etc.. The User irrevocably exempts the Company from any damage, loss, etc. which may be caused to him/her as a result of his/her non-compliance with the terms and approvals stated in this section.
  3. The Company will not be liable in the event the User is unable to make use of the Site, including in the event that he/she is unable to complete the process of placing an order on the Site as a result of a failure of the Internet, payment clearance, a malfunction in the hardware and/or software and/or for any other reason. The Company does not guarantee that the Site's services will be available at all times.
  1. As part of the visit to the Site, the User may find links to various websites and sources on the Internet where he can receive various information services ("Linked Sites"). When visiting the Linked Sites, the User may be asked to register for these sites, etc. The registration process and transmission of information, as well as the content and information on the Linked Sites, is the sole responsibility of the owners of the Linked Sites. The Company has and shall have no liability to the User with regards to his/her reliance on or use of Linked Sites.
  2. The Company does not guarantee that all links to the Linked Sites that appear on the Site will be functioning.
  1. The user is aware that according to the Legal Competency and Guardianship Law, 5742-1962, each of a minor's parents constitutes a legal guardian of his children and is entitled to receive full medical information about him, including test results, unless a judicial order is issued annulling his/her guardianship.
  2. The User undertakes not to make any use of the Site and/or the services offered on it that is not for the purpose of displaying it on the Site, including any use that is not in accordance with any law and/or is not appropriate or moral and/or which constitutes commercial use and/or is not in accordance with the Terms of Use. The User declares and undertakes to refrain from any harm or damage to the Company through the use of the Site.
  3. The User will not use the Site in a way that harms and/or disrupts and/or may harm and/or disrupt the operation of computer systems and/or communications and/or the source code of the Site.
  4. The User undertakes not to monitor or copy any content or information from the Site using any automated means or any manual processing for any purpose, without the Company's prior written consent.
  5. The User undertakes not to take any action which at the Company's discretion will cause, or may cause an unreasonable burden on the Site or the Site infrastructure. The User undertakes not to modify, translate, process, edit or reverse engineer any software used by the Company in connection with the Site.
  6. The Company may, subject to any law, limit or block the information (in whole or in part) to the User, temporarily or permanently, if the User uses the Site contrary to the requirements of any law or contrary to the provisions of the Terms of Use or for any other reasonable reason. Subject to any law, the Company shall be entitled to provide the User's personal details to competent authorities, in circumstances that will require such at Company's discretion.
  7. The User hereby undertakes to bear full responsibility for violation of the Terms of Use and to indemnify the Company for any damage, loss, loss of profit, payment or expense, including attorney's fees and court costs, which will be incurred by the Company and/or anyone acting on its behalf, if caused by the User's violation of the Terms of Use.

The Company may use the information provided by the User as part of his visit and/or his activity on the Site and the information that will be collected about the User's usage patterns on the Site by tracing the User's activity on the Site, including through COOKIES:

  1. In order to improve the services, information and content that the Company and/or a third party offers and/or will offer on the Site to the User personally and/or to the general public and/or to some of the visitors to the Site.
  2. In order to inform the User of various services and content related to the services for which the User uses the site, offered by the Company.
  3. In order to complete details that were not received and/or not provided correctly and in order to provide support in case the order process was not completed.
  4. The Company will be entitled to bring information as described in sections 8.1.2 and 8.1.3 to the User's attention in one or more of the following ways: 1) to a physical address or email provided by the User; 2) to the cell phone provided by the User (by call or messages); 3) to the voice mail box of the cell phone provided by the User.

In order to improve the service, the Company will be entitled to analyze the information related to the User, provided that it is on an anonymous basis (namely or other personal identification) for the purpose of maintaining the site, monitoring the activity of the users of the Site, all subject to the Terms of Use and subject to any law. It is hereby clarified that marketing mailings to the User regarding the Company's services, as described above, will be subject to all applicable laws including Article 30A of the Communications Law (Bezeq and Broadcasting) (5742-1982), including the User's right to request that his/her name be removed from the Company's mailing list.

The Company owns all intellectual property rights, or is authorized on behalf of intellectual property rights holders, in and to the information and content displayed on the Site, including the design of the Site, the Company's logo and the trademarks of the Service, but excluding trademarks and copyrights belonging to the Company's subcontractors displayed on the Site. The User undertakes not to make use of any name, photography, logo, graphics, trademark, etc. that appear on the Site without the consent of the Company and/or relevant third parties, as applicable, in writing and in advance.

  1. The Company may change the structure of the Site, including the terms and type of services offered by it on the Site, from time to time, without prior notice, at the Company's discretion. Such a change will take effect from the date of its publication on the Site. The aforementioned does not allow the Company to change the terms of a Service which has already been ordered and whose order has been approved by the Company in accordance with the terms as stated above.
  2. These Terms of Use and/or all orders of the Service, including the validity, interpretation and/or violation thereof, will be governed by and interpreted and construed in accordance with the laws of the State of Israel. Any dispute in all matters relating to the validity, interpretation and/or violation of these Terms of Use and/or a Service order shall be decided exclusively by the competent court of law in Tel Aviv-Jaffa, Israel, which shall have exclusive jurisdiction.
  3. Using the Site through a mobile-enabled app, where possible, may incur charges from the mobile provider. The Company also does not guarantee that the mobile applications will be compatible with the User's mobile device.
  4. Advertisements: The Company will not in any way be responsible for third-party products and/or services advertised on the Site and/or sent to the Company's customers or Users of the Site in accordance with the aforementioned in section 1 above, including, the Company will not be responsible for providing the benefit, promotion, product or service included in the advertising. Any User purchases such a product or service does so of his/her own free will and at his/her own responsibility, and therefore will have no claim and/or complaint to the Company arising out of such purchases from third party vendors.

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